FAQ
Q
WHAT PAYMENT METHODS DO YOU ACCEPT?
A
We accept PayPal only. If you wish to use bank transfer as your payment method, please contact us directly through Instagram.
Q
WHAT COURIER SERVICES DO YOU OFFER?
A
We are affiliated with FedEx Priority and Japan Post.
Q
DO YOU ACCEPT RETURNS?
A
We are unable to accept any return or refund requests once a purchase has been made. As a policy, all sales are considered final. We encourage our customers to shop with care and responsibility, ensuring that products meet their needs and expectations before making a purchase.
If we have shipped the wrong item to you please contact us within two days and we will resolve. Please feel free to reach out to our customer support team if you have any questions or concerns prior to making a purchase.
Q
IS YOUR ITEM AUTHENTIC?
A
All our items are 100% authentic and pre-owned. We guarantee the authenticity of every item we sell. We don't deal with counterfeit items. The laws in Japan are very strict. We are certified and registered with the Japanese Police Department. We are part of a network of professional licensed resellers and we take our reputation very seriously.
Q
HOW MUCH IS THE SHIPPING FEE?
A
We offer free global shipping and all our prices include the shipping cost.
Q
HOW LONG DOES IT TAKE UNTIL YOU SHIP MY ORDER?
A
The handling time for the shipment is within 2 business days.
Q
HOW LONG DOES IT TAKE TO RECEIVE MY PACKAGE AFTER IT'S SHIPPED?
A
Delivery normally takes about 1-5 days to Asia and USA and about 3-10 days to Europe. The item will be shipped from Japan and we provide a tracking number for each order. For valuable items over ¥200,000, the courier will be instructed to deliver the package face to face and will require signature on delivery.
Q
WHAT IS YOUR STORE'S CURRENCY?
A
We accept Japanese Yen only. The price may sometimes change due to market price fluctuations without prior notice. All prices are in Japanese Yen. Please use a currency convertor to determine the exact price as the exchange rate changes daily.
Please ignore the tax amount in the shopping cart. All our items are tax free for international customers. The listing price is the final price.
Q
DO I HAVE TO PAY CUSTOMS DUTIES?
A
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s Customs Office to determine what these additional costs will be prior to buying.
Q
HOW DO I SIGN UP?
A
Sign up for sale announcements, new stock listings and other member benefits here: https://tinyurl.com/55d2dccw